Information

TERMS AND CONDITIONS OF TRADING

These terms and conditions of trading apply to all product ranges offered by Semperfli Fly Tying Materials Ltd to our trade customers. Semperfli only supplies retailers and distributors with materials and does not supply direct to the public.  For any public enquiries for products we are happy to put enquirers in touch with dealers in their area.

ACCOUNTS & PAYMENT

Payment will be on a pro-forma basis. Orders placed can be settled by credit card/debit card/PayPal/bank transfer payment options.  Goods will be released upon clearance of funds.

ORDERING

Please place orders direct via email, order form or phone. No responsibility is taken for errors to orders taken by phone. If you require B2B access online to your account, please notify your account manager. All products come in trade packs of 12. All UK prices quoted are in sterling (UK pounds) and include VAT at the current rate.  

TAX

UK – VAT will be charged at the current rate at the time of despatch

EUROPE – Goods will be supplied free of tax (VAT) providing that we receive the customers Tax Identification Number. If the customer is not registered or does not supply their number then VAT will be charged at the prevailing rate. It is the responsibility of the customer to provide their tax number otherwise full VAT will be charged.

REST OF WORLD – Goods will be supplied free of tax

DELIVERY

Goods to UK clients will be sent out by Royal Mail or Courier – whichever is considered the most appropriate by the Supplier. International orders are sent EX WORKS which means international dealers are responsible for all shipping and insurance costs whilst in transit. The Supplier will contact international customers to arrange collection.

DELIVERY CHARGES

In the UK orders less than £150 will incur a p&p charge. UK orders over £150 will be free of any shipping charge. International orders are dispatched EX WORKS.

NON DELIVERY

Must be notified within 7 days

SHORTAGE

Must be notified within 3 days

TITLE OF GOODS

Title of goods will not pass to the customer until payment has been made in full and no other amounts are outstanding.

STOCK LEVELS

We aim to carry good stock levels at all times.  However due to seasonal and general high demand for our materials, sometimes there may be gaps in availability.  Available stock will be shipped as quickly as possible, as per terms, and out of stock materials will be placed on back order.

RETURNS

Returns must be made within a reasonable time period from order. Prior to returning goods, please contact the Supplier and state reason for the return and receive a Returns Number. Credits and value of returned goods may not be deducted from payment until the Supplier has issued a credit note.

LIABILITY

The Supplier shall be under no liability for any loss or damage howsoever arising from the use or conversion of the goods supplied and the customer will indemnify the Supplier in respect of any claim brought by a third party of the company in respect of such loss or damage.

EXTRA

All goods referred to or illustrated in any catalogue/advertisement/website are subject to availability. We make every endeavour to ensure that specifications are as accurate as possible but cannot guarantee them.

TERMINATION

Semperfli reserves the right to terminate a Dealer agreement should the Dealer;

  • commit any breach of any of the provisions of this agreement or reflects Semperfli or the product range in a way that is considered unsuitable
  • make any voluntary arrangement with its creditors or becomes subject to an administration order/liquidation

Communications

It is important to us at Semperfli that we communicate with you efficiently with useful and engaging content relevant to partner relationship with us. In accordance with the regulations for GDPR, we strive to offer a high level of service and believe through communicating our customers can benefit from key insights on fly fishing related matters.

We respect that our customers view communications differently so below we detail how we like to communicate with our customers.  If you have any queries at all please do get in touch with us and we will be pleased to help you.

  1. When registering with us, you will receive an email confirming your registration.  When placing an order you will receive an order confirmation of it followed by a dispatch notice, via email, when your order leaves us. 
  2. We want people who partner with us and purchase from us to be able to take part fully in the activities and offers we provide.  To do that we offer registered customers email communications on Semperfli product related matters.  By accepting these terms and conditions you agree to receive these communications.  If you do not want to receive such emails, you can unsubscribe at any time either directly from the email received or by contacting us sales@semperfli.net or 00 44 1757 333001.

We adhere to the guidelines as stated by the Information Commissioners Office In accordance with the regulations for GDPR.

Customs Requirements

We are delighted to ship our products to partners worldwide.  For certain countries we are required to provide a customs declaration on the contents of the package and the value of the goods when dispatching a delivery.  Please be aware that as this is a legal document we are obliged to state the accurate details on the declaration.

E & O.E. (Errors and omissions excepted)

Although every effort is made to ensure that all content, product information, offers and pricing are correct we reserve the right to amend or refuse an order and refund the customer in event of any error.

TERMS

These terms of trading shall be construed in accordance with English Law and subject to the jurisdiction of the English Courts.  Semperfli Fly Tying Materials is registered with the Information Commissioners Office.  Please see our Privacy Policy.

E&OE